The attitude that any leader, despite their behaviour, is integral and indispensible to the organisation, is a myth, writes Stephen McAlpine.
Why Do We Hang On To Toxic Leaders?
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The Future of Commerce is Cause-Driven
There’s not only intrinsic value in being a trustworthy, integrous and ‘good’ organization, there are compelling commercial reasons too.
Forget David Vs Goliath: Meet Today’s Empowered Customer
Recent years have seen the balance of power shift rapidly away from organisations and to the individual, writes Michael McQueen.
How to Combat Groupthink in Your Teams
The corporate world is very prone to groupthink. To expand your potential for innovation, you need to take your blinkers off.
The Key to the Customer Experience? Kill Confusion
There is no faster way to kill the customer experience than with overcomplication and confusion, writes Michael McQueen.
Build It and They Will Come – Inspiration for Showing up With Your Message
Show up. Share your story. Share your message. Do that really uncomfortable thing that your soul is urging your to do.
Struggling to Sell Ideas? Try Being Uglier, Dumber and More Doubtful
Advertising campaigns attempting that use self-deprecating humour are successful in today’s cultural climate.
What Business are you Really In?
In order to stay the course and remain customer-focussed, organisations must be very clear on their purpose for existence.
Forget What Your Customer Thinks… How do They *Feel*?
It’s good practice for organisations to worry less about what their customers think, and pay much closer attention to how they feel.
Why Some Ideas are Insane Before They Are Innovative
Most new ideas follow a predictable journey from being unthinkable, to radical, to acceptable and sensible, and then finally to popular or normal.