By: Michael McQueen
The concept of value is currently undergoing a profound transformation.
customer service
Why A Consistent Customer Experience Is The Key To Building Trust
By: Michael McQueen
“Our trust in technology has rested in a confidence that the technology will do what it’s supposed to do, nothing more, nothing less.”
Focusing on Friction
By: Michael McQueen
Innovation is often thought of in terms of creation and invention – coming up with new ideas and new solutions. However, working with clients in recent months I have discovered that often the most powerful forms of innovation are more subtle.