How Automation Will Serve Us Well

By: Michael McQueen

Imagine a world where you enter a retail store and are instantly identified by your mobile phone. Your preferences, credit card details and buying history are immediately recognised along with your identity and from that moment on, the entire in-store experience is customised to your needs and desires.

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3 Keys to Identifying Friction in Business

By: Michael McQueen

Nothing turns a customer off more than friction. In fact, nothing turns an employee off more than friction either. If businesses are to remain indisruptible in the years to come, identifying friction is paramount, so here are 3 key questions to help you find it.

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